The Need for POS Systems
Today's point of sale (POS) systems are much more than a cash register. POS systems have become an interactive conduit between customers and retailers. POS systems display items and price, calculate taxes, process returns and voids, produce sales reports, and more. They quickly and accurately collect sales and customer information and help you make better informed business decisions.
POS systems work hand-in-hand with enterprise resource management (ERP) systems, supply chain management (SCM) systems and customer relationship management (CRM) systems to keep accurate inventory in stock. POS systems also provide key support to customer-focused programs such as rewards and loyalty programs.
How Will POS Systems Benefit My Business?
POS systems have evolved into an essential data-collection and information-dissemination device that can help an operation run more efficiently and deliver better customer service. A fully-integrated POS system can help you achieve the following objectives:
- Reduce shrinkage with real-time inventory tracking and reporting
- Improve accuracy - POS systems ensure pricing is accurate can be quickly adjusted
- Make better-informed decisions - customer purchase data enables better forecast models
- Increase margins with detailed sales reports
- Boost productivity - reduced paperwork keeps sales personnel focused on the customer
How Can I Help My Business Embrace POS Systems Solutions?
When considering the implementation of a POS system, it's important to:
- Focus on the customer experience. Showing how the new POS system can improve the customer experience is critical. Demonstrate increased transaction speed and security, along with the greater flexibility it allows in responding to customer needs.
- Integration of back-office systems. Integrating the POS system into accounting, ERP, CRM and other applications improves data accuracy, automates reporting information, and provides critical data to better inform business decisions. They also alert management to key decision-making triggers.
Building the Right POS for Your Business
What Comprises a Point of Sale System?
Effective POS systems require multiple integrated components and applications, such as:
Robust POS system software can run custom reports and integrate into accounting systems and customer relationship management (CRM) applications. As each industry is unique, it's critical to find applications with features and functionality tailored to meet those needs.
Barcode scanners provide a quick means of data entry for POS systems. Other input devices include standard CPU or programmable keyboards, and card readers (also known as pin pads) that can be purchased as a stand-alone unit or integrated into keyboards or displays. Tablets give you the flexibility to input data anywhere within range of your wireless network.
LCD monitors (including touch screen) display all relevant information to the employee. Pole displays present customer-side transactions.
Select a printer that fits your environment. Laser and ink cartridge printers give you the most flexibility. Thermal printers—often used at check-out—are quiet, fast, and produce high-quality receipts.
Uninterrupted Power Supplies (UPS)
The UPS is an often overlooked component of a POS system. UPS devices enable POS systems to operate during a power failure and can prolong CPU life by protecting against power fluctuations.
Getting Started with POS Systems
WECnology is ready to assist you with every phase of choosing and leveraging the right POS system for your IT environment. Our approach includes:
- An initial discovery session to understand your goals, requirements and budget.
- An assessment review of your existing environment and definition of project requirements.
- Vendor evaluations, recommendations, future environment design and proof of concept.
- Procurement, configuration and deployment of the final solution.
- 24x7 telephone support as well as ongoing product life cycle support.